Gryshan Y.P. Introduction of Processing Approach in Insurance Company and Improvement of Standards of Service of Customers (on Example of Voluntarily Medical Insurance)

The example of the insurance management in a company aimed at improving the quality of service existing and new clients as a way of “improving the culture оf insurance” in population and get the best performance IC as the context of VHI in the country.

Keywords: voluntary health insurance, health insurance system project, supply, demand, theory of E. Deming, diagram “Ishikawa”.

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