В статье исследуются особенности использования технологии управления знаниями при внедрении концепции всеобщего управления качеством, разработана КМ-ориентированная модель организационного обучения персонала при внедрении концепции всеобщего управления качеством.

Ключевые слова: качество, управление качеством, управление знаниями, система управления качеством, организационное обучение.

DOI: http://dx.doi.org/10.17721/1728-2667.2015/172-7/2

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